NOT SUCH A GOOD IDEA SIRJEE?

For all those people who think that they are lonely and feel that nobody in this planet cares whether they are alive, well I would say, think twice. Just try missing a bill payment for the month and you will realize that a lot of people do care about your existence! Infact they would care so much that you might get a bit overwhelmed by their love and affection over the phone.

I was a bit overwhelmed by the love and affection shown by “idea cellular” because my bills were overdue and had to be paid.So I decided that I cannot handle any more love and so went to the idea office in Vellayambalam ,Trivandrum to pay my bills.On reaching there, I also decided that since nobody was using that connection anymore, I might as well cancel it. So I asked the executive as to what is the procedure to cancel and this executive, well lets call her Vidya, told me that I cannot cancel here and that I had to go to one of their other outlets (In Sreekaryam) to get it done. I dint argue, and just went back .On the way back, I call up this idea manager (who has been calling me to pay the bill) telling him that I wanted to pay and then cancel and I was told by this executive that I cannot cancel in the Vellayambalam branch and that I had to go to the other branch .The manager was surprised and he immediately told me that You can cancel it in the Vellayambalam branch itself and that I needed to go back .

Ok, the fun starts when I get back to their office.Vidya is all heated up and and then has the audacity to create a scene there telling me that she never ever mentioned that I cannot cancel their connection in this outlet!! She even tried to gather crowd support there by telling the other executives and a few customers there that she never mentioned anything like that and that you cancel any idea post paid connections at their outlet. For a minute, I dint realize what hit me , I was at a loss of words to respond. I couldn’t believe that in a matter of 10 minutes, how can someone back track on what they said with so much of confidence?After some reciprocation from my end, I felt ridiculous at the way I was being treated and even more ridiculous at the conversation I was having with Vidya.I mean she was saying “No I never mentioned that at all” and I was saying “:Yes,you said that because if you dint, how would I know that Idea had an office at Sreekaryam?”After all this hassle. I finally managed to get my hands on the cancellation form, which I happily filled and settled the pending amount.

Well, I decided that I will send a feedback to the “Idea” team regarding my experience and sent in an email. They responded back in 24 hours . here’s their response:-

“Dear Mr. Rohit Krishnan,
Warm greetings from Idea cellular Kerala and thank you for writin g to us.

With reference to your mail, it indeed saddens us to part with this relationship. Mr. Rohit, since you are one of our valued subscribers, we would like to suggest you a few options to retain the number and continue our association

• You may transfer your connection to your friend or relative.
• You may convert the postpaid connection to Prepaid and retain the mobile number.

We have taken a note of your feedback regarding the intricacy you faced with our executive when you visited Trivandrum showroom . We are constantly updating the feedback received from our subscribers and using it for improving our service.We urge you not to form a lasting impression of our services based on your unfortunate experience”

Well, For all the hassle that I had to go through to cancel a connection, I may not be looking at any idea connections in the future. God made relatives, but Thank God that we can choose our Mobile connection providers!